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Helpdesk Technician

This position is an entry level, tier 1 phone/e-mail support as well as hands-on troubleshooting and computer setup.

Technician will work on a remote two-person team to provide basic technical support two offices totally approximately 200 users.  Most users are on the MacOS, but there are some Windows users as well.. Duties will include basic management of a Google Apps environment, setting up hardware, software, and accounts for new hires, and coordinating employee departures.  Basic VOIP telephone troubleshooting, experience with online ticketing systems, and basic equipment maintenance skills preferred.

A personal interest in politics, business and/or media is a plus.

Requirements:

  • Basic experience supporting Mac and Windows computers (personally or professionally).
  • Ability to carry equipment short distances and assist in setting up IT hardware for new users.
  • Above average communication and customer service skills.
  • Willingness to think creatively and proactively to improve IT support procedures.
  • Ability to coordinate work with your teammate to provide coverage for two NYC offices.

Responsibilities:

  • Provide positive and proactive customer service and technical support.
  • Work effectively with team members to support entire IT environment.
  • Employ creative solutions to solve technical issues or provide new services to customers.
  • Prepare company-issued equipment to Atlantic Media standards.
  • Utilize online ticketing system to track and resolve open trouble tickets.

Qualifications of the Ideal Candidate:

  • Technical understanding of Windows and Apple desktop environments.
  • Basic understanding of computer networking.
  • Creative troubleshooting and research skills.
  • Must be able to lift and move computers, monitors, and printers.
  • Basic understanding of administrative and business processes.
  • Above average research and critical thinking skills.
  • Experience with Active Directory, Remote assistant tools, and computer imaging a plus

 

Core Attributes:

  1. Force of Ideas -- At the center of Atlantic Media work are the ideas within our writing.  We believe that ideas – to the good and not – have consequence.  Our highest work is bringing rigor, insight, intellectual honesty, to that ultimate purpose of separating the bad from the good, giving voice, argument, and flight to the latter.
  2. Spirit of Generosity -- Atlantic Media seeks in its ranks a spirit of generosity – a natural disposition in each colleague toward service and selfless conduct.  Atlantic Media writing should be cut from the same cloth – critical on the merits but informed by charity and forbearance in measuring motive and personal character.

Atlantic Media is an EOE of Minorities/Females/Vets/Disability.

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